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Journal of Conflict Resolution, Vol. 48, No. 4, 573-598 (2004)
DOI: 10.1177/0022002704265947

Thai and U.S. Community Mediation

Ronda Roberts Callister

Department of Management and Human Resources, Utah State University

James A. Wall, Jr.

Department of Management, University of Missouri-Columbia

The approaches of 111 Thai and a matched set of 111 U.S. community mediators are investigated. Results show that Thai mediators are more apt to be assertive in their mediations; they put disputants together, demand concessions, criticize disputants, and threaten them more frequently than do U.S. mediators. Thai mediators more frequently seek harmony by asking disputants to forgive each other and to apologize.

Key Words: mediation • Thailand • conflict • harmony


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